Return Policy

At gigi-tom.com, your satisfaction is our utmost priority. We take great care in selecting and presenting our products, ensuring they meet our high standards of quality and craftsmanship. We understand, however, that sometimes a product may not be exactly what you envisioned. This Return Policy outlines the guidelines for returning items purchased from our online store, designed to make the process as straightforward and fair as possible for our valued customers.

Eligibility for Returns

To be eligible for a return, the item must be in its original, unused, and unaltered condition. It must be returned with all original tags attached, packaging intact, and accompanied by the original proof of purchase (order confirmation or invoice). We reserve the right to refuse a return or exchange if the product shows signs of wear, damage, alteration, or has been used in any way beyond the necessary initial inspection. For reasons of health, safety, and hygiene, certain non-returnable items will be clearly marked on the product page. This typically includes, but is not limited to, items such as earrings or other intimate apparel where hygiene is paramount.

The Return Process

Initiation of a return must be completed through our online portal within the specified return window from the date of delivery. We cannot process returns initiated outside of this system or after the return period has closed. To start the process, please visit our website and navigate to the dedicated returns section, where you will be guided through the necessary steps. You will be required to provide your order number and details regarding the reason for the return.

Once your return request is authorized, you will receive instructions and the official documentation required to accompany your package. It is the customer’s responsibility to ensure the return is securely packaged to prevent any damage during transit back to us. We strongly recommend using a trackable shipping service and retaining proof of postage, as we cannot be held responsible for items lost or damaged in return transit until they are physically received and processed at our facility.

Inspection & Refunds

Upon receipt of your return, our team will conduct a thorough inspection to verify that the returned item meets all eligibility criteria as stated above. This process ensures fairness for all customers. Please allow a reasonable period for this inspection from the day we receive the package.

Once the return is approved, your refund will be processed automatically to the original method of payment used for the purchase. Please note that the time it takes for the refund to be reflected in your account may vary depending on your financial institution’s policies. The refund will be for the value of the returned product(s) only. Please be aware that original shipping charges are non-refundable, except in the case of an error on our part or a defective item.

Exchanges

We currently prioritize the refund process to ensure you receive your funds promptly. Therefore, we do not offer direct exchanges. If you wish to receive a different item, we recommend initiating a return for the original product and placing a new order for the desired item on our website. This ensures you can secure the new item quickly without waiting for the entire return cycle to complete first.

Damaged, Defective, or Incorrect Items

We deeply regret any instance where you receive an item that is damaged, defective, or incorrect due to an error on our part. In such cases, please contact our customer service team immediately upon receiving the order, and we will swiftly arrange a resolution. This typically involves a prepaid return label and a prompt replacement or full refund, including any incurred shipping costs, at our discretion. We may request photographic evidence to assist in resolving the issue efficiently.

Customer Responsibility & Final Sale Items

It is the customer’s responsibility to ensure the safe return of items. Until the parcel is in the possession of our returns team, any loss or damage remains the responsibility of the sender. As mentioned, some items are marked as Final Sale and are not eligible for return or refund under any circumstances. This will be unambiguously stated on the product listing prior to purchase.

Policy Updates & Contact

We reserve the right to update, modify, or amend this Return Policy at any time without prior notice. Any changes will be posted on this page and will apply to purchases made after the effective date of the revised policy.

For any questions regarding this policy or to initiate a return, please visit the customer service section of our website. Our dedicated team is here to ensure your experience with gigi-tom.com is positive and satisfactory. We thank you for your trust in our products and your understanding of these terms.