Frequently Asked Questions (FAQ)

Welcome to our online home! We’re delighted you’re here to explore our collection. This FAQ is designed to help guide you through your shopping experience and answer common questions about our products, policies, and services. Please read through the sections below—you’ll likely find the information you’re looking for. If not, our friendly customer care team is always ready to assist you further.

1. About Our Products
Our collection focuses on thoughtful design, quality craftsmanship, and timeless style. We carefully source materials and pay close attention to detail to ensure every item meets our high standards. Each piece is created to bring a touch of elegance and functionality into your daily life. We recommend reviewing the detailed descriptions and imagery available on each product page to help you make the perfect choice.

2. Placing an Order
Navigating our website is simple. Browse our categories, select your desired items, and choose the relevant options (such as size or color) before adding them to your cart. You can review your selections at any time before proceeding to our secure checkout. We accept all major payment methods to ensure a smooth and safe transaction. Once your order is successfully placed and confirmed, you will receive an automatic notification with your order summary.

3. Order Modifications & Cancellations
We begin processing orders quickly to ensure prompt delivery. Therefore, if you need to modify or cancel an order, please contact us immediately. We will do our best to accommodate your request if the order has not yet entered the fulfillment stage. Unfortunately, we cannot guarantee changes once processing has begun. For any urgent adjustments, prompt communication is key.

4. Shipping & Delivery
We strive to get your purchases to you as efficiently as possible. All orders are processed and dispatched from our fulfillment centers. Delivery timelines can vary based on your location and the shipping method selected at checkout. You will receive a shipping confirmation with tracking information once your order is on its way, allowing you to monitor its progress until it arrives at your doorstep.

5. Returns, Exchanges, & Refunds
Your satisfaction is our priority. If you are not completely happy with your purchase, please refer to our comprehensive Returns & Exchanges policy, available on our website. This policy outlines the conditions for returns, the time frame for eligible items, and the step-by-step process to initiate a return or exchange. Refunds are processed according to the original payment method after we receive and inspect the returned item(s). Please note that certain conditions apply to maintain product integrity.

6. Product Care & Maintenance
To ensure the longevity and beauty of your items, we provide specific care instructions on product pages or on tags included with your delivery. Proper care varies by material and design, so we encourage you to follow these guidelines closely. This will help keep your products looking their best for years to come.

7. Website & Technical Support
For the best browsing and shopping experience, we recommend using the latest version of a major web browser. If you encounter any technical issues, such as trouble loading pages, difficulties with checkout, or errors in your account, try clearing your browser’s cache and cookies first. If problems persist, please contact our support team, providing details like your device, browser, and a description of the issue so we can assist you effectively.

8. Privacy & Security
We take the protection of your personal information seriously. Our website employs industry-standard security measures to safeguard your data during transmission and storage. We do not share your personal details with unauthorized third parties. For more details on how we collect, use, and protect your information, please review our Privacy Policy.

9. Wholesale & Corporate Inquiries
We do offer opportunities for bulk purchases and corporate gifting. If you represent a business or organization interested in our collection for wholesale purposes, please reach out to us directly through the designated channel on our website. A dedicated representative will be happy to discuss options with you.

10. Staying Connected
The best way to stay updated on new arrivals, exclusive offers, and inspiring content is by subscribing to our newsletter. You can sign up at the bottom of our homepage. We also invite you to connect with our community on our official social media platforms. Share your style and stories with us by using our community hashtag—we love seeing how you incorporate our products into your world.

Thank you for taking the time to read our FAQ. We are committed to providing you with an exceptional shopping experience and outstanding products. For any questions not covered here, please don’t hesitate to reach out. We’re here to help!

The Team at gigi-tom.com